Snapchat Outage: Thousands of Users Affected Worldwide
A widespread outage is affecting Snapchat, with thousands of users reporting issues with logging in, sending snaps, and accessing the app's features. The problems started around 7:45-8:00 am UK time, and the disruption has been tied to issues at Amazon Web Services (AWS), a key provider for many online services.¹
Global Impact
The outage has affected multiple services beyond Snapchat, including Fortnite, Roblox, Canva, Duolingo, and Zoom. Users are experiencing increased error rates and latencies, and some have reported issues with accessing their accounts or using core features.² ³
AWS Issues
Amazon Web Services has acknowledged the incident and is working to resolve the issue. According to the AWS status page, engineers are "immediately engaged and actively working on both mitigating the issue and fully understanding the root cause".
User Reports
Downdetector, a website that tracks outages, has received over 5,000 reports of Snapchat issues, with users experiencing problems with login, sending snaps, and accessing the app's feed. Similar issues have been reported for other affected services, including Fortnite and Canva.⁴
Snapchat's Response
While Snapchat has not officially acknowledged the issue, the company's support page indicates that users are experiencing technical difficulties. The app's status page shows a possible outage, with reports of messaging and friends list not loading.⁵
Recovery Efforts
AWS reports that it is seeing "significant signs of recovery," with most requests now succeeding. However, the company is still working through a backlog of queued requests and has not provided an estimated timeline for full restoration.⁶
Affected Regions
The outage has affected users worldwide, with reports coming in from various regions, including the US, UK, Australia, and India. The issues seem to be related to AWS's US-EAST-1 region, which is a critical data hub for many online services.⁷
We're monitoring the situation and will provide updates as more information becomes available. In the meantime, users can check Downdetector for the latest outage reports and status update
